Civic Engagement in Ann Arbor During COVID-19
Timeline: Spring Term 2020
Skills: Persona, Journey mapping, Empathy mapping, Secondary research, Surveys, User interviews
Tools: Miro, Mural, Slack, Zoom
In spring 2020 I took SI 350: UX Research in the Public Sector at the University of Michigan. During this class, I researched civic engagement in Ann Arbor during COVID-19. We worked in small teams to research how Ann Arbor residents were interacting with city hall and neighborhood construction during the COVID-19 pandemic by conducting secondary research, interviews, and distributing surveys. We then came together as a class to assess everyone's data and ideas. Our instructor assigned each team a section for the report and combined all sections to create the final report that was then sent to the Ann Arbor City Government. My team was responsible for the section describing secondary research, however, we contributed to all parts of the report and research.